FAQs
Frequently Asked Questions (FAQs)
Orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days before they are shipped.
How long does shipping take?
Estimated delivery times are 7–15 business days for most orders. Shipping times may vary depending on your location and carrier delays.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update.
Can I cancel or change my order?
If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on eligible orders. Any shipping costs will be shown at checkout.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and availability may vary depending on your location.
My package is delayed. What should I do?
While most orders arrive within the estimated delivery window, unexpected delays can happen due to customs, weather, or shipping carriers. If your order is significantly delayed, please contact our support team.
Returns & Refunds
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.
What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll gladly arrange a replacement or refund.
How long do refunds take?
Once your return has been received and approved, refunds are typically processed within 5–10 business days to your original payment method.
Products
Are your products suitable for beginners?
Absolutely! We offer fitness products for all experience levels, from beginners to experienced athletes.
How do I choose the right product?
Each product page includes detailed descriptions and specifications to help you find the best option for your fitness goals.
Will products look exactly like the photos?
We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting or screen settings.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to keep your personal information safe.
Contact Us
How can I contact customer support?
If you have any questions or need assistance, we're here to help.
Email: support@kivor.com (Replace with your actual support email.)
Response Time: We typically respond within 24 hours on business days.
Still have questions?
We're always happy to help. Reach out to our support team anytime, and we'll get back to you as quickly as possible.